WooCommerce Plugin Policy

This policy outlines the refund process for orders placed using the Shield plugin for WooCommerce.

General Refund Procedures

If the invoice is fully paid, we require merchant authorization to issue a refund. Shield can facilitate cryptocurrency refunds to shoppers on behalf of a merchant. You can choose to issue a partial or full refund for the original purchase. Refunds will be remitted in the same cryptocurrency used for the invoice at the USD equivalent at the time of purchase. You are responsible for ensuring you have sufficient funds in your account to cover any pending refund requests. Any currency conversions during the refund process will be calculated at our spot rate.

Disclosure Policy for Merchants

Merchants are responsible for providing a clear refund policy to customers. Merchants’ policies should include whether refunds are offered or and any limitations that may apply. For certain industries, a refund policy may not be applicable (e.g., for services rendered).

Refunds for Underpaid and Overpaid Invoices

Shield can directly refund your order if you have an underpaid invoice or if the invoice expired before the payment was made. If the invoice is overpaid, Shield can only refund the overpaid amount unless you authorize a full refund.In all cases, we require your authorization to issue a refund.

Payment Exceptions

In some cases, an invoice may be underpaid or overpaid, resulting in a "payment exception." Shoppers will be notified by Shield via email and/or SMS message about the payment exception and their options for claiming a refund. Shield incurs miner fees to process refunds. If a shopper requests a refund for a payment exception, Shield will deduct these fees from the refunded amount.

Underpayments

An underpayment occurs when a shopper sends insufficient funds to cover the full invoice amount.

Shield will notify the shopper and allow them to request a refund for the partial payment or generate a new invoice with the correct amount.

Overpayments

An overpayment occurs when a shopper sends more than the invoice amount. Once the invoice is marked as complete, the correct amount will be applied to your account, and the excess funds will not be applied. Shield will notify the shopper and allow them to request a refund for the excess amount.

Refunds for Payment Exceptions (within 30 days)

If a payment exception is refunded within 30 days of the invoice creation date, the exact amount of cryptocurrency originally received will be returned to the shopper, minus any miner fees.

Refunds for Payment Exceptions (after 30 days)

If a payment exception is not refunded by the 30th day after the invoice creation date, the refund amount will be capped at the maximum USD or Euro value based on the exchange rate at that time. The applicable miner fee will be deducted from the refunded amount.

Please Note

This policy is subject to change. We recommend you review it periodically for updates. By using the Shield plugin, you agree to this refund policy.

For further questions, you can contact us at founders@getshield.xyz